Frequently Asked Questions

Please feel free to email Kendra

at hello@kendracastillo.com or via the Contact Page.

For Collectors

  • I am currently taking Commissions! Working on custom paintings for clients that fit their specific space is one of my favorite things! It is a first come first serve waitlist — learn more

  • Update: Payment plans are now built into the checkout process for artwork under $1,000. For original paintings over $1,000, payment plans follow the steps below.

    Payment plans are available for original artwork only.

    1. Once you’ve found a painting you love, contact Kendra Castillo with the title of the piece you’d like to purchase.

    2. You’ll receive an email with available payment plan options based on the price of the painting.

    3. Choose the plan that works best for you. Most collectors select a 3–4 month payment plan, though other options may be available.

    4. A secure invoice will be sent for your first payment.

    5. Once the first payment is received, the painting will be marked as sold and removed from the market.

    6. After all payments have been completed, your painting will be carefully packaged and shipped to you.

  • We ask that you review your order carefully before placing to prevent any delays on processing and shipping. Once your order is placed, you will receive an Order Confirmation email with your order summary.

  • Who actually owns the painting?

    I retain all rights to all artwork I create. This includes the rights to the image of sold & commissioned original paintings. I retain the right to make REPRODUCTIONS OF ANY AND ALL ARTWORK I CREATE UNLESS THE COLLECTOR HAS PURCHASED THE FULL OR PARTIAL RIGHTS TO THE ARTWORK (this is in addition to purchasing the original).

    The Collector or buyer may not reproduce the artwork in any way without written permission.

    If you wish to use an image of your space displaying my artwork I ask for full credit in any media it is being reproduced in (ie: magazine, social media etc…)

    When you purchase an original painting you, the collector, have the right to display the artwork in your home or business, but the artwork may not be resold or reproduced without my written permission.

    Please let me know if you are interested in purchasing full or partial rights to your painting. As an Original Art collector you may choose to purchase my right to reproduce, meaning you are ensured that your artwork will never become a print. I am totally happy to discuss that with you if you would like!

 Print FAQs

Print care & frequently asked questions

• Matte, museum-quality, printed on durable, archival paper, cut to size with no additional border
• Frame and accessories NOT included
• Ready to mat, frame and hang in your home
• Giclée printing quality

learn more ↓

  • The utmost care goes into packaging this special piece just for you!

    Your Paper Print will arrive securely rolled in a tube or flat mailer. Carefully lay them out on a clean dry surface for a couple of hours to flatten before framing.

    Your Canvas Print will arrive in a shipping box, mounting hardware will come and simply needs to be attached to the back of the wooden stretcher bars on the back of your canvas.

  • Prints are available in multiple sizes, usually 8x10 - 24x36 inches.

    However some prints have limited sizes due to the original paintings size and documentation process.

  • PAPER PRINTS

    My prints are currently offered unframed on my website. But I highly recommend framing through Framebridge! They are my tried and true source I can trust. I also encourage you to seek out a local framer if one is available in your area.

    More on Framebridge: Frames are custom cut and hand-made by , who ships them to you ready to hang. Framebridge's mouldings are made of solid wood with premium finishes, including acid-free materials and acrylic with UV protection. Each frame is inspected by their experts to ensure perfection before it is shipped out to you from their studios here in the United States. International shipping is not available at this time. — Shipping is free and the artwork arrives to you hooked, wired and ready to hang - nail included!

    CANVAS PRINTS

    Currently all canvas prints come set in a wooden floater frame that allows you to simply unbox and hang on your walls to enjoy a beautiful elevated print that looks just like an original

    • PAPER PRINTS: paper prints are more delicate and it's highly recommended that your print be framed behind glass. If you can splurge on a frame with UV glass or acrylic, it's even better.

      It isn't recommended to have your print out in the open, as they will get dirty from dust and everyday particles which overtime will affect the colors of the prints. Not to mention they can easily get damaged, particularly the corners.

    • CANVAS PRINTS: if your prints becomes dusty or dirty, just use a damp cloth to wipe down or a soft dust brush.

      If your canvas print starts to loose its tightness, simply get a cloth damp and wipe the backside of your canvas print, allow to dry, if it is still a little loose just repeat the steps above.

 

 Purchasing

  • All available paintings are listed on my website. If there has been a painting seen via social media or another source that you don’t see on my website feel free to contact me via email (hello@kendracastillo.com) — view available original art

  • All prints are for sale through my website.

    Select the print you are interested in and you will be able to view more of the items description, then select desired size and add to cart and follow the prompts at the checkout.

  • Please email me at hello@kendracastillo.com to get started! — learn more here

 

 Shipping

  • Originals — Free USA shipping

    All original paintings are safely packaged with padding, shipped in a sturdy cardboard box and shipped via USPS or UPS, tracking numbers are included

  • The utmost care goes into packaging this special piece just for you!

    Your PAPER PRINT will arrive securely rolled in a tube or flat mailer. Carefully lay them out on a clean dry surface for a couple of hours to flatten before framing.

    Your CANVAS PRINT will arrive in a shipping box, mounting hardware will come and simply needs to be attached to the back of the wooden stretcher bars on the back of your canvas.

  • All shipping for original artwork is invoiced separate from painting costs. Shipping international can be very expensive, there are multiple ways to help reduce that cost if you are interested in purchasing an original painting, just email me at hello@kendracastillo.com for more details.

    • Originals — your order will be shipped out within 10 days of your purchase date

    • Prints — prints are made to order and require an additional 5-7 days) Please note that we do not ship on Saturdays, Sundays, or nationally observed US holidays. If there is an unexpected delay, we will reach out via email.

  • Email me or select “local pickup” option at checkout and we will coordinate a time for you to pick up your painting verses shipping it.

 

 Refund/ Return Policies

  • All paintings final sale unless there is proof of damage during shipping.

  • All prints are final sale unless there is proof of damage during shipping.

  • Commission deposits are non-refundable, however may be used towards a future commission if you change your mind before I’ve started working on it. Learn more about commission paintings HERE.